Customer Reviews


My wife and I have been with other insurance companies and had never contacted a broker before. Some very close friends of mine recommended Virgil McLagan Co. Inc. I was informed that they basically take care of everything and make the transition painless. I took the advise and cannot believe how much better the customer service is. Tara McLagan is a rockstar and took care of everything. She looked at my individual needs and found problems with my current coverage. Not only am I saving over a thousand dollars a year between my home owners and auto insurance, but the coverage is better. I have also been informed that they monitor my coverage and advise if there are options that would better suit me or save me money. I will soon be moving my business insurance over to Virgil McLagan Co. Inc. Nice to know that there is an insurance company out there that looks out for the customer."
Very Happy :)
The Jones'

It is everyone's hope to never need our insurance policies for an emergency involving a serious injury.  But I found myself in that very situation last year.  Without any hesitation, Randy McLagan and his staff were there for me and my family.  He facilitated the insurance process and was a valued advocate and guide.  Randy and his staff consistently provided prompt attention to our needs, responded quickly to answer all of our questions and provided considerable expertise throughout our ordeal. He acted positively on our behalf, was available for calls at all hours, and has provided excellent advice throughout many years, handling both our personal and business insurance needs. I depend on his knowledge in the industry and couldn't ask for a more personal  and professional relationship with Randy McLagan and his staff. I enthusiastically give Randy and his firm my highest recommendation.

Bruce H., Bainbridge Island, WA.

Virgil McLagan Company is hands-down the best insurance agency I have ever worked with. They provide me with both business and personal coverage, and in both cases, at premiums that are far more competative than I previously had.  They take the time and interest to understand your specific needs and requirements, and work to ensure you do not overlook any area that may require coverage.

But it goes further than that. The customer service and follow-up is what truly sets them apart.  You need only ask once, and you'll receive a prompt,professional response to any question or concern you may have.  It is always said that "it's the people who make the difference," and these are definitely special people.

Distribution Resources, Inc., Kent, WA.

I wanted to write a testimonial for Randy McLagan, to let other people know what a great guy he is to work with. Not only is he very knowledgeable and responsive, but honest and attentive to detail.  I have gone out to bid the past three years in a row, because as a small business owner the bottom line is extremely important.  Randy has not only saved us literally thousands of dollars from our previous agent to begin with, but has also kept our rates low each and every year.  I highly recommend Randy and the Virgil McLagan Company.  And thanks Randy for taking such good care of your customers!

Royal Restrooms of WA,, Maple Valley, WA.

Years ago I discovered one of the biggest risks in managing risk is partnering up with an insurance agent who didn't understand our business. As a service provider in the transportation industry, our company has significant exposure in many ways. With Randy's specific knowledge in transportation, I believe that we now have a handle on our exposure as well as an advocate and expert on our side. 

Machine Transport, Inc., Kirkland, WA.

Having been with an independant agent for many years, it was quite enlightening to find that Virgil McLagan Company was able to save me a tremendous amount of money combining all of my insurance needs into one policy and the ability they have to send your information out to several insurance companies for quotes.  In addition they made the whole transaction entirely seamless throughout the transition from one company to another.  They have notified me of opportunities to reduce premiums, thus cutting their profits and my expenses, in my mind a very commendable gesture and one you just don't find very often.  The agents and administrators are phenomenal and continue to make everything easy!  I only wish I had made the move many years ago!  I can honestly say I sleep better knowing they have my family covered.

Joyce H., Maple Valley, WA.

I had never used an independant agent before Randy at Virgil McLagan Company.  We had always had our insurance direct with the insurance company.  We own several rentals which can get quite entailed when you switch companies.  The transition was painless and we are very glad we made the move to Virgil McLagan Company.  Not only were their rates better, the coverage was better!  Any time we need to make changes, it's nice knowing you can just call them and tell them what we need and it is taken care of.

Bridgette M., Buckley, WA.

Virgil McLagan Company has been our agent for years and we're always so delighted with their attention to our specific needs and how much fun they are to work with.  They have helped me with both personal and business coverage and I couldn't ask for better service and results.
Jessica H., Seattle, WA.

We were referred to Randy at Virgil McLagan Company by a contractor friend.  We had a very bad experience with our last insurance broker which cost us a lot of unnecessary money.  Had we understood the type of coverage we had versus the type of coverage we needed, we would have gone another route all together.  Randy sat us down and educated us on the different types of policies and explained why one would work better than another.  We walked out of his office mad that we had not found him earlier, however, glad that we were now on track with an honest agent that was looking out for our best interest, not his own.

Legend Development, LLC,, Buckley, WA.

I have been a client of Virgil McLagan Company for over 10 years.  Randy McLagan has handled all of my insurance needs from business to personal.  I know I will always get the most professional service whenever I call to ask a question.  I rely on them to ensure I have the right coverage for every need and they have never let me down!  With the addition of Tara McLagan-Dexter, I feel even more taken care of than ever.  She always responds quickly, wisely and professionally to any request or question I may have.  I highly recommend this group for all of your business needs.  They are top notch!! 

Audrey M., Auburn, WA.

I would like to take this opportunity to thank Virgil McLagan Company for their outstanding representation of my company and personal insurance requirements.  The service and follow-through is second to none.  I would recommend them to all that have insurance needs.

Thomas H., Sr., Spokane, WA.

I would like to thank Tara and Randy for all you have done for our family.  You both have been very helpful in taking care of us.  Every time we have called our needs were met.  We thank you!  We even received a call from our agent Tara when she was at home sick.  She called to help us make a policy change that I had called in.  I was so impressed she took the time even though she was sick.  I thanked her for taking the time to call and follow through  with us.

Virgil McLagan Company is the Best and most personable company we have done business with.  These days you normally have to push buttons about 5 times on the phone and get transferred before you might talk to a real person.  At Virgil McLagan Company you get a real person with real concern for your needs.  Even if you have to leave a message, you get a phone call back in a reasonable amount of time.

Diane D., Auburn, WA.

We moved our insurance to Virgil McLagan Company and it was the best move we could have made.  Everyone at the office is friendly and helpful.  They take the time to be sure that you have the coverage to fit your family's needs.  They never try to give you more than you want.  They take the time to explain all of your options and coverages and want you to understand the coverages you have chosen.  It does not matter to them how big or small your needs are,they just want to be there for you.

Tom L., Puyallup, WA.

I have had me and my family's home, auto, and life insurance with Virgil McLagan Company for several years now and I would not go to any other company for my insurance needs.  The rates they got me were the lowest I could get from any company.  Everyone in their office is friendly, caring, compasionate and professional.  I would highly recommend them to anyone without reservation.

Pat C., Puyallup, WA.

I am very happy I swiched both my business and personal insurance to Virgil McLagan Company.  I received better coverage and better service at a cheaper price.  Everyone at the agency is knowledgable, and the customer service is great.
Five Star Auto Glass, Inc., Kent, WA.